Delete your Eugenius account

Eugenius Enterprises LLC · applies to the Eugenius mobile app and Cloud Sync

Your Eugenius cloud account is the one you sign in to on the mobile app and under Settings > Cloud Sync in the desktop app. You can delete it, and everything our cloud holds for it, at any time.

From the mobile app

1. Open Eugenius on your phone and tap the settings icon.
2. At the bottom, tap Delete Account.
3. Read what is deleted and what is kept, enter your password, and confirm.

The deletion takes effect immediately, and the phone is signed out.

Without the app

Email support@eugenius.ai from the address you sign in with and ask us to delete the account. We reply within one business day, and before deleting we confirm the request came from the account's owner.

What is deleted

• The Cloud Sync copy of your accounts, transactions, invoices, budgets, assets and liabilities
• Receipts and invoices you scanned on the phone, including their images
• Assistant conversations, mileage trips and vehicle records
• Documents you sent for e-signature
• Your saved AI key and AI settings
• Your sign-in sessions and usage records

Bank connections held for the account are disconnected at Plaid first, so bank feeds on your desktop stop until you reconnect them.

What is kept

• Your books on your computer. They live on your PC, not on our servers, and deleting the cloud account does not touch them.
• Your purchase and license. The license keeps working. The record of the sale stays in our accounting records, no longer linked to the deleted account.
• Security and audit logs and Included AI usage totals, which keep their entries but no longer name the account.
• A record that the deletion happened, holding a one-way fingerprint of your email address rather than the address itself.

Copies in our hosting provider's backups expire on the provider's normal schedule. For the full picture, see our Privacy Policy.